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Frequently Asked Questions

Helpful answers about products, crystal care, delivery and shopping.

We carefully select natural crystal products. Natural variations in colour, pattern and texture are normal and make every crystal unique.

Start with the intention that feels most relevant—calmness, protection, love, confidence or abundance. Our team can also assist you.

Use gentle methods such as moonlight, sound or placing it near cleansing crystals. Avoid water for crystals that may be sensitive.

No. Crystal products are spiritual and lifestyle items. They are not a replacement for medical advice, diagnosis or treatment.

Typical delivery is 3–7 business days depending on location. Tracking details are shared after dispatch.

Unused products may be eligible for return according to the applicable return policy and hygiene conditions. Contact support promptly after delivery.